Warranty
Sunglass Frame and Lens Warranty
Aerosphere supports their products with a limited lifetime warranty against material defects. An original or electronic copy of the purchase invoice is required for all warranty claims.
The warranty does not cover any defects caused by normal wear and tear, improper use or repair, extreme weather elements, physical damage or neglect.
The warranty program does not cover scratched lenses. Additionally, any alterations of our products will disqualify the warranty. Our warranty coverage will replace your frame for a nominal fee, plus PostNet to PostNet shipping charges, which at the time of this notice is only R99.
Replacement and Upgrade Lens Warranty
Aerosphere offers a 1-year limited warranty against defects in materials on all Rezonite, Tactonite and Nanotech upgrade or replacement lenses, again verified with a valid electronic or hard copy receipt. Purchasing and use of our Chemical X lens and frame cleaner increases this warranty section to 2-years limited warranty.
Again, Aerosphere’s warranty does not cover any defects caused by normal wear and tear, improper use or repair, extreme weather elements, physical damage or neglect. Our warranty program does not cover scratched lens. Additionally, any alterations of our products will disqualify warranty coverage. Our warranty coverage will replace the lenses for a nominal fee plus shipping, which again at the time of this notice is PostNet to PostNet at a rate of R99.
Making a Warranty Claim
To get started, please contact our Customer Service team on our business WhatsApp at: +27741235069 during normal business hours. Have your order number, electronic invoice or hard copy invoice in hand when making contact. We’ll walk you through the process and make sure you’re taken care of.
Please note, If your exact model is no longer available, an equivalent replacement will be provided and we will do our best to ensure you are happy with your replacement.
Please note that warranty replacements are not eligible for exchange and are considered final sale.